Returns & Exchanges

Did your purchase not work out? For purchases made on footcomfortus.com, we offer free returns and exchanges via our Return & Exchange Portal.

As with any authorized retailer of our shoes, you may return or exchange your merchandise for any reason within 30 days of purchase if the original purchase was made on footcomfortus.com. Refunds will be credited to the original form of payment. Original shipping charges are not refundable. Restocking fees may apply.

We cannot process returns or exchanges for purchases made through other retailers.

How to Make a Return

  1. Visit our Return & Exchange Portal and follow the steps, providing your Order # and Email Address associated with your order. Shoes must be returned in their original undamaged shoe box. Most orthotics packaging is resealable and should not be damaged. Include the merchandise in the original shipping carton along with a copy of your packing list. Merchandise must be returned within 15 days of receiving return or exchange authorization. Please note: Returns are subject to a $5 per pair restocking fee.
  2. Repackage your merchandise in its original packaging, including all materials. Print the label and return slip provided. Affix the label to your box and keep the tracking number if applicable.
  3. Drop off your package at your preferred postal service location within 15 days of return authorization. Allow up to 15 days from shipment for the credit to appear on your statement.
  4. Final Sale Items: Items marked as “Final Sale” or with the price ending in .97 cannot be returned and are not eligible for price matching. These items may have minor imperfections or limited availability; please review carefully before purchasing.

FAQs

How long will it take to receive my refund?
Once your return is received, inspected, and approved, your refund will be processed back to the original method of payment. Allow up to 15 business days for processing.

Gift Returns
Gifts purchased from footcomfortus.com can be exchanged for the same style in a different size/color or exchanged for an e-gift card for the same value. Each item is limited to one exchange. E-gift cards cannot be returned.

Exchange Timing
Instant exchanges can be completed with a small hold on a credit card via the portal or replaced once the original item is returned and scanned. Shipping and handling charges are not refundable.

Purchases from Authorized Retailers
If purchased from an authorized retailer, returns should be processed directly with the retailer according to their return policy. Products from unauthorized sellers, including many online marketplaces, are not eligible for refunds or credits.